FAQ:  Font display issues

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Accented characters do not view correctly

EscapeE defaults to 10U "symbol set" if the print files does not specify an alternative. Try changing the Configuration|Printer settings.
e.g. If your printer defaults to Spanish - replace 10U with 19U.
You can find Help with symbol sets on http://www.pclviewer.com

When I open a PCL file the fonts do not display correctly.

When a font is not downloaded as part of the file, EscapeE will attempt to match the requested fonts to those in its 'resident' font library (called RESIDENT.FIF). If there is no exact match with any of the library fonts then the nearest one is chosen, which may result in a some variation in the appearance of the text. EscapeE uses the standard Windows fonts Arial, Times New Roman, Courier New, Century Gothic, Symbol and Wingdings. EscapeE is also supplied with equivalents to Letter Gothic, Univers, Courier and LinePrinter fonts (versions 8.15+).

EscapeE will use both bitmapped and TrueType scalable fonts included in the file. Contact us for help on special font requirements or configuration information.

When I extract text it is unreadable.

Some printer drivers assign non-standard code to the characters in their download fonts. Try using a different driver if possible or contact RedTitan for advice. For example the Windows 98 HP driver is systematic in the way it allocates codes - it adds 3 to each one, so in EscapeE if you select Options|Configuration and set 'Type' to 'Windows HP Driver' the correct code conversion will be engaged. Other drivers (notably those of Windows2000) assign character codes arbitrarily, in order of their occurrence in the text. This means that for example if the text began with the word 'Hello' the character 'H' would have code1, 'e' code 2 etc. which as far as EscapeE's display is concerned is fine but does cause problems in making use of the text. The default configuration is 'Windows Driver' but you can also try 'Other' which applies no code conversion at all.
A workaround is to use only the printer's resident fonts in your document, since the driver is compelled to use standard codes in this case. Some drivers allow you to tell them which fonts are resident so you could try that.

Can EscapeE convert special logo fonts?

EscapeE can automatically decode downloaded bitmapped logos if they occur in the datastream and render them correctly. It is also possible to install logos or other special fonts as 'resident' fonts to cater for printers which have font cartridges or a hard disk containing custom fonts. If you have scalable logos they can also be used but will need to be installed as TrueType fonts: contact RedTitan for help.

My text contains a form drawn using the PC box-drawing characters. Will these characters appear in any fields I extract?

EscapeE uses its own PC box drawing font and such characters are not included in any data extraction process though they will produce the correct effect in any generated images.

My output needs to be fixed pitch text similar to the output of scanners and OCR systems.

Problems arise for text in proportional fonts or in differing sizes. The Advanced tab of the Fields dialogue allows you to specify a notional column width and to request left or right alignment of fields. If you want the whole of the text formatted in a fixed format then simply choose Left Align.

Is it possible to manipulate the fonts (especially soft fonts)?

The EscapeE demonstration system does support the viewing of bitmapped soft fonts embedded in PCL files. However in order to edit the characters or convert the fonts to other formats you might need to purchase the RedTitan font editor which has unrivalled capability to manipulate bitmap fonts: it can handle 30 different printer formats and perform transformations such as emboldening, slanting, outlining etc.

I have soft font files created for us by HP. Could I load these into EscapeE?

For bitmapped fonts you can simply install them using the Install Soft Fonts option on the File menu. For Intellifont format you would need to convert them to TrueType format. Contact RedTitan for help.

Can the file be converted to an image file (TIFF or PCX) that retains the colour?

Coloured PDFs are supported but not images.

I am having problems getting sharp looking fonts after PDF conversion.

See PDF export.