FAQ: Internet trial
Click the question to show/hide the answerI had a problem installing the trial version of EscapeE from the RedTitan web site.

Sometimes company firewalls cause a problem with the automatic installer; please contact help@redtitan.com for alternative methods of software delivery.

Click the question to show/hide the answerWhich version of PCL is supported by EscapeE?

PCL® features up to and including PCL5e, and more besides; for example we handle color palettes and HP-GL technical extensions which are not standard PCL5. PCL3GUI including mode 10 compression and PCL6 (PCLXL) are also supported. If your PCL files require features which we do not support then please send us examples.

Click the question to show/hide the answerI have downloaded EscapeE from the web-site and want to use it for export and data conversions, but this version does not appear to support this.

The version you have downloaded works as a viewer in demonstration mode. The full features are not enabled until the program is registered. Registering entitles you to a one month free trial and can be done via the Internet or by fax or Email.

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Click the question to show/hide the answerHow do I uninstall the demo version that I downloaded?

You can use the regular Windows® uninstall: choose "Add or Remove Programs" on the Control Panel.

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Click the question to show/hide the answerAfter updating EscapeE, why do the PDF files created contain the header "Unlicensed Demo Version of the RedTitan EscapeE Program"?

This may be for one of three reasons:

a)You have updated to a newer version of EscapeE than your licence supports. If you run EscapeE and click on 'Help' then 'About', it shows you the version number (and the computer's ID).
Customers with a maintenance contract can request a licence for the latest version. We can send Customers without a maintenance contract (or those that wish to keep their older version) an install with the appropriate version for their licence.
b)You did not manage to install the licence file on the computer which is running EscapeE.
When you first run EscapeE it sets up an association between files with the .RTZ extension and the RedTitan® RTUNZIP program. This should mean that if you double-click on your 01234567.RTZ file on that computer in your mail client or Windows® Explorer® it will call RTUNZIP which will install the licence.
If you have no file association for RTZ files, save the file to disk and use the 'Install RTZ licence file' option on the EscapeE 'File' menu.
If this still fails please contact help@redtitan.com for advice.
c)The PC ID that you gave us is that of a different computer. EscapeE is licensed to run only on that PC.

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