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Helpful hints for when you are reporting problems with EscapeE:
| 1. | Please say what version of EscapeE was used. This can be determined from the Help | About screen or from the creation time of the escapee.exe file. |
| 2. | Specify exactly what the problem is e.g. "On page 2 when converting file x.pcl to PDF the text in the first box is in the wrong font". |
| 3. | If the file is very large and the problem occurs near the beginning of the file then please do not send the whole file but use EscapeE's File | Save subset option to extract the first few pages of the file. If you start at page 1 then the resulting file is simply a copy of the beginning of the original file, so will show the same problem. |
| 4. | If it's a specially generated file try to give it a unique and meaningful name and an extension such as .PCL, .PRN or .PLT appropriate to the type of file. Then if you send us files on another occasion they won't all be called "TEST"! |
| 5. | Give the e-mail a helpful subject - "problem with EscapeE" is not very useful in categorizing problems - be more specific and perhaps mention the file name. |
| 6. | If the file originated on a different system e.g. a mainframe or Unix then if possible, before sending us the file, it would be a good thing to try printing a few pages to ensure that the file has not been damaged in transmission. Obviously if a PCL printer does not print the file correctly then EscapeE cannot be expected to view or convert it either. |
| 7. | Please send the problem to help@redtitan.com rather than a particular person; then if they are on holiday, sick or very busy your problem will still be looked at quickly. |
These make things much easier for whoever is investigating the problem.
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